Partner Success Manager

About the Team/Role

WEX is looking for a dynamic and results-oriented Partner Success Manager to help grow and scale our partner ecosystem. In this role, you'll work closely with strategic partners to drive mutual success expanding adoption, increasing revenue, and delivering meaningful value to customers. This is a highly visible, high-impact role where you'll blend relationship management, strategy, and hands-on execution. You'll partner with teams across Sales, Customer Experience, Product, and Marketing to bring go-to-market strategies to life and ensure our partners are set up to succeed.

At WEX, we're building a partner ecosystem that fuels innovation and growth. As a Partner Success Manager, you'll play a key role in shaping that future working with cutting-edge solutions, collaborating with talented teams, and making a direct impact on our success.

If you enjoy building strong relationships, working cross-functionally, and seeing your efforts directly translate into business growth, this role is for you.

How you'll make an impact

Drive Partner Growth

• Own and grow a portfolio of strategic partners, with accountability for partner-driven pipeline and revenue

• Identify opportunities to expand partner engagement, increase adoption, and drive new business

• Support and influence deals by working closely with partner teams and internal stakeholders

Build Strong Relationships

• Serve as the primary point of contact and trusted advisor for your partners

• Develop relationships at both the executive and field level

• Lead regular business reviews to align on goals, performance, and future opportunities

Execute Go-To-Market Strategies

• Plan and lead partner kickoff sessions, enablement activities, and in-market events

• Equip partner teams with the tools, messaging, and training needed to succeed

• Participate in field activities such as live demos, and partner events

Collaborate Across Teams

• Work closely with Sales, CX, Product, Marketing, Finance, and Legal to deliver a seamless partner experience

• Ensure strong alignment and smooth handoffs across the partner and customer lifecycle

• Share partner feedback and insights to help shape product and go-to-market strategies

Support Operational Excellence

• Track and manage partner performance against key metrics and goals

• Help identify and remove obstacles that may impact partner success

• Support contract renewals, pricing discussions, and expansion opportunities

Experience you'll bring

• 8+ years of experience in partner management, account management, consultative sales, or a related field

• Proven ability to drive growth through partnerships or indirect sales channels

• Strong relationship-building skills with the ability to influence stakeholders at all levels

• Excellent communication, problem-solving, and organizational skills

• Comfort working in a fast-paced, cross-functional environment

• Solid business and financial acumen

• Willingness to travel (~25-30%) for partner and field engagement

• Ability to lead contract negotiations and manage commercial agreements

• Experience in SaaS, FinTech, Payments, or Field Service Management (FSM), preferred

• Background working with dealer networks, contractors, or channel sales models, preferred

• Experience with product integrations or platform partnerships, preferred