Customer Engineer - Google Workspace

Requisition Number: 104522

Google Workspace Customer Engineer

Location: This is a remote work opportunity

Salary: $115,000.00 annually

Insight at a Glance

• 14,000+ engaged teammates globally
• #20on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Google WorkspaceCustomer EngineeratInsight, yourrole demandsclose, proactive collaboration and seamless, professional interaction with a variety of internal and external stakeholders. Externally, this includes Insight's diverse and valued customer base, where you serve as a technical expert supporting and leading conversations with our sales teams. It involvesmaintaininga strong and strategic working relationship with our key partners, most notably the Google sales and professional services teams. Internally, you will collaborate with Insight's Sales, Project Management, ChangeManagementand technical delivery teams to ensure project alignment and successful execution.Along the way, you will get to:

• Yourrole involves constant customer engagement, with daily interactions throughout the sales cycle-frominitialqualification and kickoff through to communication of progress and final closure. You will collaborate with a diverse group of stakeholders, including technical project managers, engineers, and executive leadership. Success in this position requires a blend of deep technicalexpertiseand the ability to communicate effectively with clients.
• Technical Pre-Sales Support:Collaborate with sales to analyze the technical landscapes and commercial hurdles of potential clients,providingexpert guidance as a technical subject matter expert (SME) throughout the sales journey.
• Technical Demos & Presentations:Deliver impactful live demonstrations, technical presentations, and in-depth architectural reviews for potential clients to highlight the advantages and functionality of Google's solution suite.
• Defining Project Scope and Resource Estimation:Support the sales process by outlining project requirements, calculating the necessary technical resources, and proactivelyidentifyingtechnical hurdles for proposed implementations.
• Strategic Technical Partner:Cultivate professional relationships andestablishauthority with client-side technical leaders, offering expertassistanceand resolving obstacles as they transition to the Google Workspace platform.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

Experience:

• Technical Sales Engineering Experience:Proven experience in a customer-facing role (5+ years).

• Expertisein Google Workspace:Possessa comprehensive understanding of the Google Workspace ecosystem and a strong drive to promote its diverse suite of services.

• Technical Discovery:Experience inbeing able to identifycustomer problems, technical objections, and use cases.

Required Credentials:

• Associate Google Workspace Administratorcertification to be completed within the first 45 days of employment

• GoogleCloud Digital Leadercertification to be completed within the first 6 months of employment.

• GoogleGenerative AI Leadercertification to be completed within the first 1 year of employment

Qualifications:

• Generative AI (Gemini Enterprise):Experience with AI platforms, particularly agentic AI capabilities, for automating business processes. Also, experience with third-party integrations.

• Security & Governance:Understanding how to secure cloud environments, prevent data loss, and set data handling policies through theAdminconsole.

• Non-Google Data Migration:Proficiencyin migrating mail and files from competitor platforms; Microsoft 365, Box, OneDrive, Dropbox, andon-premisesystems to Google Workspace. This requires a deep understanding of Google'sbest-practicemethodologies and migration processes.

• Google Data Migration:ProficiencyinGoogle to Googlemigrations using traditional migrations methods and Google's Domain Transfer Tool.

• Microsoft 365 Ecosystem:Demonstratea deep and thorough understanding of Microsoft 365 architecture and its associated services.Expertisein planning, managing, and migrating from environments including Exchange, SharePoint, OneDrive, Teams, Entra ID, and Purview are essential.

• RFP/RFI Management:Experience in being able to reply to the technical parts of RFPs and RFIs.

• Go-to-Market Strategy:Working with Sales Specialists, Marketing, and Customer Success teams to create account strategies and increase pipeline growth.

• Executive Presence:Experiencepresenting toand influencing technical stakeholders, such as CIOs and IT directors.

• Complex Problem Solving:Ability to solve technical problems and adjust solutions for different customer environments.

• Storytelling & Translation:Ability to explain complex technical information ina clear waythat highlights business benefits.

• Teamwork & Collaboration:Working with different teams within Google and with external partners.

• Cloud Ecosystem Proficiency:knowledge of cloud platforms includingAODocs, Okta,JumpCloud, M.io,Omnissa,CloudFuze, andCloudM

Soft skills:

• Superior communication abilities, both written and oral, with a talent for conveying intricate technical ideas to diverse stakeholder groups

• Proven history of collaborating effectively with Sales and Engineering teams

• Skilled in generating technical documentation and assets, such as Statements of Work (SOW) and business proposals

• Strong organizational skills with the capacity to oversee multiple concurrent workstreams

• Expertisein presales documentation, specifically in quantifying project scopes

• Competence infacilitatingdetailed workshops and meetings covering technical discovery, security, and cloud compliance.

• Capability to write andmaintainscripts using Google Apps Script, JavaScript, or Python would be considereda niceto have.

What you can expect We're legendary for taking care of you, your family and to help you engage with your local community.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Chandler||Arizona (US-AZ)||United States (US)||IT Infrastructure & Support|| None||US - Chandler,AZ||