Program Manager

The UNM Department of Pediatrics Section for Child Safety & Well-Being is seeking a highly motivated, detail-oriented, and adaptable Program Manager to oversee the operational planning, execution, and evaluation of its three clinical programs: Para Los Ninos (PLN), Child Abuse Response Team (CART), and Healthy Beginnings Clinic (HBC). The PLN program, based at the Albuquerque Family Advocacy Center, provides consultations for children where there is concern for sexual abuse or exploitation. The CART and HBC programs, located at UNM Children's Hospital, serve children in cases of physical abuse and neglect and those living in foster care.

The Program Manager must demonstrate a sensitive and professional manner when working with families and agencies involved in child maltreatment investigations, while ensuring adherence to mandatory reporting laws regarding child sexual abuse, child abuse, neglect, and maltreatment. The ideal candidate will have experience managing programs and budgets, as well as writing and overseeing contracts and grants, including understanding and meeting reporting requirements. Strong proficiency in the Microsoft Office Suite and Adobe Cloud is required, and knowledge of the UNM Banner system and policies is preferred.

This role requires excellent supervisory skills, the ability to work independently while maintaining a collaborative team environment, and strong written and oral communication abilities. The successful candidate must be organized, detail-oriented, and capable of coordinating multiple tasks while maintaining strict confidentiality. Empathy for diverse ethnic and cultural populations is essential, as is the ability to adapt to changing priorities with professionalism and flexibility.

Duties and Responsibilities:

1. Supervise and lead personnel functions to include recruitment, hiring, training, delegation of work assignments, ensuring appropriate employee implementation of department processes & procedures, coaching, and staff performance evaluations.
2. Manage the budget components of all funding streams (department funding, grants, and/or state funding), including but not limited to: expenditure planning, reconciling processes, monthly & annual fiscal reporting, annual operating budget development, and fiscal efficiencies.
3. Coordinates and supports the implementation of projects aimed at improving child safety and well-being, including organizing meetings, managing timelines, and facilitating communication among project stakeholders.
4. Builds and maintains relationships with stakeholders, including government agencies, community organizations, healthcare providers, and advocacy groups. Facilitates collaboration and partnerships to maximize the reach and effectiveness of program initiatives.
5. Develops content for program materials, reports, and presentations to communicate program goals, activities, and outcomes to diverse audiences. Engages with UNM Marketing to raise awareness of child safety issues and mobilize support for program initiatives - this includes two awareness events held annually.
6. Ensures compliance with grant guidelines and deadlines, and provides accurate and timely reporting on program activities and outcomes.

See the Position Description for additional information.

High school diploma or GED; at least 6 years of experience 2 of which are management level experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

1. Knowledge of child abuse reporting and confidentiality laws
2. Experience in computers/programs to include Excel, Access and Word
3. Experience with employee development and performance management processes
4. Knowledge and experience in budgets and fiscal management principles and procedures
5. Experience in management principles and practices
6. Knowledge of the University's Policy and Procedures
7. Knowledge and experience with UNM's financial systems including Banner finance
8. Experience with medical coding and billing
9. Experience supervising staff and students

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Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.