Loss Prevention Officer | On Call

Overview:

This team member willensure the safety and tranquil stay of resort guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Our team members enjoy a wealth of benefits and perks, including:

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing and Riding.
• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

Responsibilities:

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  Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.

  
  

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  Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.

  
  

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  Initiate and follow-up with all investigations of crimes committed against property and persons.

  
  

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  Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.

  
  

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  Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.

  
  

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  Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.

  
  

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  Monitor/distribute visitor and vender access to the property by distributing visitor badges.

  
  

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  Perform frequent bag checks for associates leaving the property.

  
  

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  Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.

  
  

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  Maintain confidentiality when dealing with sensitive guest or associate issues.

  
  

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  Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.

  
  

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  Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

  
  

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  Record, report and correct any unsafe conditions while patrolling hotel property.

  
  

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  Maintain professional attitude and appearance.

  
  

Qualifications:

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  Must be able to stand and walk for up to 8 hours per shift.

  
  

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  Available for AM/PM/Overnight shifts

  
  

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  Must be able to communicate effectively by telephone, email, radio and reporting.

  
  

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  Must have basic computer knowledge.

  
  

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  Must be able to reach various areas of the resort at a rapid pace if necessary.

  
  

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  First Aid/CPR Certification is preferred.

  
  

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  Must be able to remain calm and professional during stressful situations.

  
  

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  Must have valid driver's license in with a driving record in good standing.

  
  

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  Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.