New

Mechanical Claims Analyst

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
May 27, 2026
Mechanical Claims Specialist (Remote/Hybrid) Overview Are you an experienced automotive mechanic ready to take your career in a new direction? This is your opportunity to transition from the shop floor into a professional office (or hybrid) environment where your expertise is valued in a whole new way. As a Mechanical Claims Specialist, you'll leverage your hands-on automotive knowledge to evaluate repair claims, support customers, and guide dealerships through the claims process-without the physical demands of shop work. This role offers career growth, stability, and the chance to build on your technical expertise in a fast-paced, customer-focused setting. What You'll Do * Review and assess mechanical repair claims using your automotive knowledge * Determine claim approvals or denials based on warranty guidelines * Support dealerships by reviewing repair requests and coverage eligibility * Assist vehicle owners by explaining claim decisions clearly and professionally * Guide customers through next steps for repairs and claim submissions * Maintain accurate claim documentation using internal systems * Deliver excellent customer service by actively listening, showing empathy, and resolving concerns * Collaborate with team members to ensure fair, consistent claim handling What You'll Be Handling You'll primarily manage three types of calls: * Dealership inquiries: Verifying if repairs are covered under warranty * Customer explanations: Clarifying approved or denied claims * Customer guidance: Advising on next steps for vehicle issues and claim initiation Qualifications * 3+ years of automotive repair or mechanical experience * Strong knowledge of vehicle systems and repair processes * Ability to clearly explain technical information to non-technical audiences * Excellent communication and customer service skills * Experience handling complex or escalated customer interactions * Comfortable using multiple systems and tools simultaneously (Microsoft Office, claims systems, etc.) * Detail-oriented and able to thrive in a fast-paced environment Preferred Qualifications * ASE certification * Experience with tools like AllData, Mitchell, or diagnostic scanners * Bilingual (Spanish/English) Additional Requirements * Willingness to travel for approximately 2 weeks of initial training * Availability for occasional Saturday shifts * Reliable high-speed internet and a quiet work-from-home setup Why Make the Switch? * Move out of the shop into a less physically demanding role * Apply your technical expertise in a new, meaningful way * Gain experience in claims, customer support, and operations * Join a growing team with career advancement opportunities Job Type & Location This is a Contract position based out of Phoenix, AZ. Pay and BenefitsThe pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Phoenix,AZ. Application DeadlineThis position is anticipated to close on Jun 9, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.