Unit Clerk - Cecil Campus Emergency Department

Location: Elkton, Maryland
Schedule: 7 a.m. - 7:30 p.m.

Join our Emergency Department team as a Unit Clerk II, where you'll play a critical role in supporting patient care and ensuring smooth department operations. In this fast-paced environment, you'll serve as the communication hub between patients, families, clinicians, and external partners-helping deliver timely, compassionate, and coordinated care.

• Manage incoming and outgoing calls with professionalism and urgency
• Relay information accurately between patients, nurses, physicians, and external agencies
• Initiate emergency communications (e.g., overhead trauma alerts, code activations) following established protocols
• Coordinate with registration, ancillary departments, and care teams to support patient flow

• Welcome and assist patients and visitors; issue visitor passes in accordance with hospital policy
• Support quick registration workflows and obtain consent-to-treat documentation
• Verify and update patient demographics, insurance, and pharmacy information

• Perform admission, discharge, and transfer (ADT) functions in electronic systems
• Maintain accurate patient charts and documentation
• Prepare and distribute records, forms, and physician-requested reports
• Complete insurance-related documentation, including orthopedic equipment forms

• Protect patient confidentiality and ensure HIPAA compliance
• Follow all departmental safety protocols and report concerns promptly
• Adhere to organizational policies and customer service standards

• Assist with onboarding and training of new team members
• Participate in department committees and process improvement initiatives
• Support administrative follow-ups, including correspondence with outside providers and agencies

• High school diploma or equivalent required
• Minimum of 2 years of clerical, administrative, or related experience
• Experience in a healthcare or patient-facing environment preferred
• Strong communication, multitasking, and organizational skills
• Ability to thrive in a fast-paced, high-pressure environment
• Proficiency with computers and electronic health systems (EHR)

• Be part of a mission-driven team focused on exceptional patient care
• Gain experience in a dynamic Emergency Department setting
• Opportunities for professional growth and development
• Collaborative and supportive work environment
• A robust benefits package that includes Medical, Dental and Eyecare on Day One; Tuition Reimbursement; Generous Paid Time Off; 403b with defined contribution; Paid Parental Leave and more!

Hours are 7 a.m. - 7:30 p.m. with a scheduling requirement of every other weekend and every other holiday.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/