Senior Business Analyst

* Elicit, document, and maintain business requirements, functional specifications, and user stories across SCR, UBID, and RBM.

* Translate regulatory, contractual, and customer-driven requirements into clear, testable specifications that engineering and QA can act on.

* Maintain traceability between business requirements, engineering deliverables, and QA acceptance criteria.

* Own the quality bar for requirements artifacts, ensuring ambiguity is resolved before work enters a sprint.

* Write complete, well-structured user stories directly in Jira, including clear descriptions, acceptance criteria, business context, and references to supporting documentation.

* Ensure every story entering a sprint meets a defined "ready" bar, with enough detail for engineering to estimate and execute without follow-up guesswork.

* Lead and participate in backlog refinement sessions, walking engineers through story details, business intent, edge cases, and acceptance criteria.

* Serve as the on-call requirements owner throughout the development lifecycle, answering questions from engineers in real time as they work through implementation.

* Adjust stories, add clarifications, or break down work mid-sprint when new information surfaces, while protecting scope and timelines.

* Partner with engineering leads to triage requirements ambiguity quickly and reduce blockers caused by unclear specifications.

* Map current-state and future-state business processes across the three platforms, including customer onboarding, verification, billing, provisioning, and reporting workflows.

* Identify process gaps, inefficiencies, and automation opportunities, and recommend solutions that balance business, engineering, and operational realities.

* Maintain a single source of truth for platform workflows, state models, and business rules, in Confluence or an equivalent system.

* Act as the bridge across SCR, UBID, and RBM, identifying shared concepts, data models, and workflows that benefit from consistent treatment.

* Surface cross-product impacts of proposed changes, so decisions made in one product are understood in the context of the others.

* Support entity resolution, identity, and data consistency initiatives that span multiple platforms.

* Partner with Product Management on roadmap definition, discovery work, and prioritization, providing analytical rigor and documentation support.

* Serve as a key interface with Customer Success and Operations to capture real-world customer needs, special cases, and recurring support themes.

* Support executive-level and partner-facing communications (including CTIA) with clear written materials, process diagrams, and analytical summaries.

* Participate in customer-facing conversations as needed to clarify requirements or validate proposed solutions directly with enterprise customers.

* Work closely with engineering leadership and our external development partner to ensure requirements are understood, scoped accurately, and delivered as intended.

* Partner with QA on acceptance criteria, test scenarios, and edge cases to ensure shared understanding of "done."

* Participate in sprint ceremonies (backlog refinement, planning, demos) to keep requirements current and answer questions in real time.

* Define reporting and analytics requirements tied to SLAs, operational KPIs, and customer-facing dashboards (including SLA performance reporting for CTIA).

* Perform ad hoc analysis of platform data to support decisions, investigations, and strategic planning.

* Support the team in translating raw platform data into narratives leadership can act on.

* 7+ years of business analysis experience, including 3+ years as a senior or lead BA working on complex SaaS or platform products.

* Demonstrated experience authoring high-quality user stories and requirements artifacts (BRDs, functional specs, acceptance criteria) for engineering consumption.

* Proven ability to write complete, well-thought-out user stories directly in Jira, with the depth and clarity required for engineers to execute without ambiguity.

* Demonstrated experience leading backlog refinement sessions and partnering with engineering teams throughout the development lifecycle to answer requirements questions and unblock implementation.

* Strong process mapping and documentation skills, with fluency in tools such as Confluence, Lucidchart, Miro, or equivalents.

* Experience working in Agile environments with tools such as Jira, including backlog grooming, refinement, planning, and sprint execution support.

* Proven ability to partner with external development vendors and translate requirements clearly across organizational boundaries.

* Strong analytical skills, including comfort with SQL or similar tools for self-service data exploration.

* Experience operating in B2B or SaaS environments with contractual SLAs and enterprise customers.

* Excellent written and verbal communication skills, with the ability to produce executive-ready materials and facilitate working sessions with mixed technical and non-technical audiences.

* Fluency in Spanish is a strong plus, as many standup meetings and working sessions with our development partner are conducted in Spanish.

* Experience in the telecom, messaging, or wireless industry (short codes, A2P/P2P messaging, RCS/RBM, carrier integrations).

* Familiarity with KYC/KYB workflows, identity verification platforms, or business entity data (FEIN, DBAs, multi-brand corporate structures).

* Experience with billing and subscription platforms (Stripe, Chargebee, or comparable).

* Experience working with regulated industry partners or trade associations (CTIA or similar).

* Familiarity with data visualization and BI tools (QuickSight, Tableau, Power BI, or comparable).

* CBAP, PMI-PBA, or comparable business analysis certification.

* Requirements quality and consistency have measurably improved across SCR, UBID, and RBM, with reduced rework and clearer handoffs to engineering and QA.

* Jira user stories consistently meet a high "ready" bar, with engineering reporting fewer blockers, fewer mid-sprint clarifications, and faster cycle times.

* Refinement sessions are productive, well-prepared, and lead to confident estimates and shared understanding between BA and engineering.

* A single, maintained source of truth exists for business processes, workflows, and rules across all three platforms.

* Cross-product impacts are routinely surfaced and considered before engineering work is scoped, reducing downstream conflicts and surprises.

* The external development partner has clear, reliable requirements artifacts to work from, and engineering leadership reports fewer ambiguity-driven delays.

* Executive and partner-facing materials (including CTIA communications) are produced faster and with higher clarity, with the Senior BA established as a go-to contributor on complex cross-functional topics.