Position Summary
This role functions as a comprehensive Job Coach, supporting individuals with disabilities throughout the entire employment lifecycle-from applicant intake to long-term job retention. The position combines direct vocational rehabilitation services with HR and administrative support under a federal government contract governed by the Service Contract Act (SCA).
Primary responsibilities include providing individualized job coaching, employment support, and career guidance to promote successful job placement and sustained employment outcomes. The role actively supports the recruitment process by assisting with applicant tracking, coordinating interviews, facilitating onboarding activities, and maintaining program documentation in compliance with contract and regulatory requirements.
Serving as a key liaison between clients, applicants, supervisors, and Human Resources, this position ensures seamless communication, efficient service delivery, and accurate recordkeeping. The Job Coach plays a critical role in aligning workforce development efforts with organizational needs while fostering an inclusive and supportive work environment that promotes independence and long-term success for program participants.
Reporting Structure
* Direct Supervisor: Employee Service Program Manager
* Functional Oversight: Human Resources Department - Headquarters (Suffolk, VA)
Duty Location & Work Schedule
Primary Duty Location: Washington, DC
Regional Support: Northern Virginia (NOVA) and Washington, DC
Work Schedule: This position is primarily onsite. Employees are required to work on-site a minimum of fifteen (15) days per month, with hybrid work arrangements permitted on an as-needed basis.
Travel: Limited travel for training purposes and additional site visits; less than twenty-five (25) days annually
Essential Duties and Responsibilities
- Serve as a Job Coach by supporting individuals with disabilities throughout the full employment lifecycle, from application through long-term job retention.
- Provide one-on-one vocational coaching, including job readiness, workplace training, communication, and performance support.
- Assist individuals in identifying career goals, developing skills, and maintaining successful employment.
- Act as a liaison between clients, supervisors, and Human Resources to ensure effective communication and workplace success.
Recruitment & Onboarding Support
- Respond to applicants, conduct pre-screenings, and coordinate interviews in a timely and professional manner.
- Maintain accurate applicant tracking and disposition records in SharePoint and Circa.
- Monitor candidate progress throughout the hiring process and provide status updates as needed.
- Support onboarding activities, including coordination and completion of required documentation (e.g., Form I-9).
Administrative & Operational Support
- Provide administrative support to management, including scheduling meetings, interviews, and departmental activities.
- Prepare, proofread, and distribute reports, correspondence, training materials, and HR documentation.
- Respond to inquiries and route communications appropriately.
Records, Compliance & Program Management
- Maintain accurate records, including employee rosters, applicant data, and program documentation.
- Ensure compliance with Service Contract Act (SCA) requirements and regulatory standards.
- Manage SharePoint systems for reporting, documentation, and audit readiness.
- Track and document client progress, employment outcomes, and vocational rehabilitation activities.
Employment Retention & Support
- Monitor job performance, provide feedback, and implement strategies to support employee success and retention.
- Address workplace challenges and develop solutions to promote independence and long-term employment.
- Participate in team meetings, training, and professional development activities.
Qualifications
- Experience working with individuals with disabilities, vocational rehabilitation, workforce development, or human services
- Strong communication, interpersonal, and organizational skills.
- Ability to build positive relationships with clients and community partners.
- Patience, empathy, and a commitment to person-centered support.
- Basic computer and documentation skills.
- Valid driver's license and reliable transportation
Preferred Skills
- Knowledge of disability services and workplace accommodations.
- Experience with supported employment or vocational training programs.
- Crisis intervention and conflict-resolution skills.
- Ability to work independently and manage multiple caseloads.
Work Environment
- Combination of office, community, and workplace settings.
- May require local travel to job sites and community locations.
- Flexible schedule may include evenings or weekends based on client needs.
Physical Requirements
- Ability to travel between locations.
- Ability to stand, walk, and assist clients in a janitorial environment as needed.
- Ability to lift up to 25 pounds occasionally.
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PORTCO, Inc
25.21 - $25.21 total hourly compensation, consisting of a base wage of $20.12 per hour plus $5.09 per hour in Health & Welfare (H&W) benefits in accordance with the Service Contract Act (SCA).
May 29, 2026