Workplace Experience Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Join JLL's Workplace Experience team as a Workplace Ambassador, where you'll deliver exceptional daily client experiences through proactive communication, enhanced engagement, and personalized service that strengthens partnerships between JLL, service providers, and clients. This position is essential to JLL's commitment to creating hospitality-focused workplace environments by serving as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to training centers and meeting services. You'll combine your passion for service, strong interpersonal abilities, and enthusiasm for hospitality to positively impact the care and comfort of client employees and guests while executing experience services consistent with SLAs, standard processes, and professional brand image. This client-facing role offers an excellent opportunity to work on high-impact projects with leading global businesses, develop your professional skills, and build meaningful connections while contributing to a culture of continuous improvement and innovation through business intelligence, best practices, and process re-engineering.

What your day-to-day will look like:

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to training centers and meeting services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests.

• Conduct routine walkthroughs of the campus including training centers, meeting rooms, and food service locations onsite to provide assessments of workplace experience services delivered, ensuring compliance with service level agreements, policies, regulations, and performance metrics for stable service delivery.

• Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience, while assisting the experience services team in supporting after-hours events on an as-needed basis.

• Serve as training center event concierge and manage conference room bookings including resolution of scheduling conflicts, assist with managing early training room and conference center group arrivals as needed, and provide administrative and operational excellence for soft services.

• Provide backup support to receptionists on the Workplace Experience team through providing lunch breaks and PTO requests as needed, while working collaboratively within the account team in the delivery of Experience Services across all business lines.

• Support data collection, analysis, and reporting to ensure alignment with the client's goals and objectives, achieve and exceed performance goals, team goals, and client objectives, and identify potential risks and escalate appropriately to ensure no privacy breach, security incident, or disruption to client operations.

• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies.

Required Qualifications:

• Bachelor's degree or equivalent with exceptional customer service skills and professionalism demonstrating a passion for hospitality and ability to positively impact client experiences.

• Ability to manage multiple priorities and deliver results in a fast-paced environment with strong prioritization and time management skills enabling independent work.

• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service with ability to work with diverse teams-lead and/or follow while being respectful, cooperative, and accountable.

• Excellent verbal and written communication skills with the ability to communicate professionally across all levels of the organization and with diverse stakeholder groups.

• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook) with ability to adapt to new devices, technology, and applications.

Preferred Qualifications:

• 1-3 years minimum of prior relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate.

• Excellent organizational skills and process management abilities with proven track record of managing conference room bookings, scheduling conflicts, training center operations, and event coordination.

• Experience working collaboratively within account teams to deliver Experience Services across multiple business lines including Facility Management, Engineering, Transactions, and Projects.

• Demonstrated ability to assist with third-party vendor relationships and service partners to provide maximum service delivery and operational excellence.

• Experience conducting workplace assessments, supporting data collection and analysis, and contributing to continuous improvement initiatives that enhance service delivery efficiencies and client satisfaction.

Location: Onsite

What you can expect from us:

You'll join an entrepreneurial, inclusive culture where we succeed together-across the desk and around the globe. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences with a Fortune 500 professional services firm specializing in real estate with 300 offices across 80 countries and 93,000+ team members delivering sustainable solutions using advanced technology.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.