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About Atos Group Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. 7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Communications Manager (Public Safety) - Remote
We are seeking a strategic, highly collaborative Communications Manager to lead and evolve communications for a large Next Generation 9-1-1 (NG9-1-1) transformation program. This is a high-visibility role supporting a complex initiative. Thispositionservesastheprimarycommunicationsliaisonbetweentheprojectteamandtheclient,responsibleforensuringclear,consistent,andeffectivecommunicationacrossadiversestakeholderlandscape.TheCommunicationsManagerwillownandcontinuouslymatureanexistingcommunicationsplan,ensuringitadaptstoprojectneeds,risks,andstakeholderexpectations. Theidealcandidatebringsastrongunderstandingofthe9-1-1ecosystemandPSAPcommunity,combinedwithdemonstratedexperienceleadingcommunicationsforlargetransformationinitiatives.Thisrolerequiresinfluencewithoutauthority,strongjudgmentinhigh-stakesenvironments,andtheabilitytotranslatecomplextechnicalandoperationaltopicsintoclear,actionablemessaging. WhatWillYouBeDoing
- Leadtheexecutionandcontinuousevolutionoftheprojectcommunicationsplanasalivingdocumentalignedtoprojectmilestones,risks,andstakeholderneeds
- Providestrategicoversightforallprojectcommunicationsacrossacomplex,high-visibilitystatewidetransformationeffort
- Serveastheprimarycommunicationsliaisonbetweentheprojectteamandtheclient,coordinatingmessaging,alignment,andcommunication-relatedescalations
- Developclear,consistentcommunicationsfortechnical,operational,executive,andexternalaudiences,translatingcomplexprograminformationintoaccessiblemessaging
- Createexecutive-levelbriefings,reports,andmaterialstosupportseniorleadership,legislativeengagement,andoversightactivities
- Coordinatecommunicationsacrossinternalteams,SMEs,andexternalstakeholdersincludingPSAPs,publicsafetyagencies,andpartnerorganizations
- Supportbothinternalandexternalcommunicationseffortsinalignmentwithclientexpectationsandprojectobjectives
- Leadcommunicationstrategiesthatsupportorganizationalchange,stakeholderadoption,andreadinessforNG9-1-1capabilities
- Proactivelymanagesensitiveorhigh-visibilitycommunications
- Monitorcommunicationeffectivenessthroughstakeholderfeedbackandperformancemetrics,andadjuststrategiestoimproveengagementandclarity
- Facilitatemeetings,developcommunicationtemplates,andensureconsistencyandqualityacrossallprojectcommunications
- Ensurecompliancewithapplicableregulations,standards,andbestpracticesinallcommunicationsactivities
KeyResponsibilities StrategicCommunicationsLeadership
- Ownandcontinuouslyevolvetheprojectcommunicationsplanasalivingdocumentalignedtoprojectmilestones,risks,andstakeholderneeds
- Developanddeliverclear,consistentmessagingtailoredtotechnical,operational,executive,andpublicsafetyaudiences
- Translatecomplexprogramdevelopmentsintoaccessiblecommunicationsthatdriveunderstandingandalignment
StakeholderEngagement&Alignment
- Serveastheprimarypointofcontactforallcommunicationscoordinationbetweentheprojectteamandtheclient
- Buildandmaintainstrongrelationshipsacrossinternalteams,theclient,PSAPstakeholders,andpartnerorganizations
- Facilitatealignmentacrossdiverse,andoftenindependent,stakeholdergroups
Change&TransformationCommunications
- Leadcommunicationeffortssupportingorganizationalandoperationalchangeassociatedwithprojectimplementation
- PartnerwithSMEsandprojectleaderstodevelopmessagingthatsupportsadoption,readiness,andstakeholderconfidence
- Anticipateandproactivelyaddressstakeholderconcerns,resistance,andcommunicationgaps
Executive&High-VisibilityCommunications
- Developexecutive-levelbriefings,reports,andcommunicationmaterialsforseniorleadershipandoversightbodies
- Supportcommunicationsrelatedtostakeholderinterest,audits,andexternaloversightactivities
- Ensuremessagingisaccurate,timely,andappropriateforhigh-scrutinyenvironments
Issue&EscalationManagement
- Coordinateandmanagecommunication-relatedescalationsbetweentheprojectandclient
- Supportdevelopmentofmessagingforsensitiveissues,risks,delays,oroperationalimpacts
- Ensureconsistencyandalignmentinmessagingduringhigh-pressureortime-sensitivesituations
Collaboration&ContentDevelopment
- PartnerwithtechnicalandoperationalSMEstodevelopaccurateandeffectivecommunications
- Leveragecross-functionalinputtoproducehigh-qualitydeliverables
- Establishcommunicationtemplates,standards,andgovernanceprocesses
PerformanceMonitoring&ContinuousImprovement
- Defineandtrackcommunicationeffectivenessmetrics,includingstakeholderengagementandfeedback
- Continuouslyrefinecommunicationapproachesbasedondata,feedback,andevolvingprojectdynamics
Requirements
- Bachelor'sdegreeinCommunications,PublicAdministration,BusinessAdministration,EmergencyManagement,orrelatedfield(orequivalentexperience)
- 7+yearsofexperienceinpublicsafety,emergencycommunications,orcloselyrelatedenvironments
- Demonstratedexperiencesupportinglargetransformationprograms,preferablyingovernmentorpublicsectorenvironments
- Strongunderstandingofthe9-1-1systemandPSAPcommunity,includingoperationalandstakeholderdynamics
- Provenabilitytoleadcommunicationsacrosscomplex,multi-stakeholderenvironmentswithoutdirectauthority
- Experiencedevelopingexecutive-levelcommunicationsandsupportinghigh-visibilityinitiatives
- Exceptionalwritten,verbal,andinterpersonalcommunicationskills
- Abilitytooperateeffectivelyinhigh-pressure,high-scrutinyenvironmentswithsoundjudgmentandprofessionalism
PreferredQualifications
- ExperiencewithNG9-1-1programsorsimilarlargepublicsafetytechnologytransformations
- Backgroundinordirectsupportof9-1-1communicationscenters(PSAPs)
- Familiaritywithemergencycommunicationstechnologies(e.g.,CAD,radiosystems,NG9-1-1concepts)
- Experiencewithstructuredchangemanagementorcommunicationsframeworks
- RelevantcertificationssuchasNENAENP,APCOcredentials,PMP,orchangemanagementcertifications
CoreCompetencies
- StrategicCommunications&Messaging
- StakeholderEngagement&Influence
- Change&TransformationLeadership
- ExecutiveCommunication&Presence
- IssueManagement&Decision-MakingUnderPressure
- PublicSafetyCommunicationsAcumen
- ProgramAlignment&BusinessInsight
SuccessMetrics
- Effectivenessandclarityofcommunicationsacrossstakeholders
- Stakeholderalignment,engagement,andsatisfaction
- Successfulnavigationofhigh-visibilitycommunications
- Timelyandeffectivemanagementofcommunication-relatedrisksandescalations
- Continuousimprovementandadaptabilityofthecommunicationsplan
- Contributiontooverallprogramalignmentandsuccessfuldeliveryofprojectobjectives
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Atos-North America
Jul 07, 2026