Lead Program Manager

We are currently looking for a Lead Program Manager to join our Sales & Design Technologies team in Holland, MI. This position is remote-eligible. Candidates residing within a 50-mile radius of our Holland, MI office will be expected to work onsite.

As a Lead Program Manager on our Sales & Design Technologies team, you will:

• Lead strategic, cross-functional business and technology programs from concept through implementation, driving alignment across Sales, Design, Marketing, Product, Manufacturing, IT, and external partners while delivering measurable business outcomes, adoption, and value realization.
• Develop and execute multi-year program roadmaps, governance frameworks, and implementation strategies for key Sales & Design Technology initiatives, including Design Automation, CET/Configura, Dynamics 365 CRM, Responsive AI, customer experience platforms, and other business-enabling technologies.
• Serve as the central connector between business and technology teams, facilitating stakeholder alignment, driving decision-making, and balancing competing priorities to advance strategic initiatives in a complex matrixed environment.
• Partner with senior leadership to identify opportunities that improve sales effectiveness, design workflows, customer experience, operational efficiency, and business growth, translating strategic objectives into actionable programs and measurable results.
• Translate complex business and technical concepts into clear, compelling communications, executive presentations, business cases, and recommendations that enable informed decision-making and organizational alignment.
• Design and lead communication, education, change management, and adoption strategies that increase awareness, engagement, utilization, and return on investment for new technologies, processes, and business capabilities across North America.
• Manage program financials and resource planning, including budget forecasting, funding coordination, investment recommendations, vendor relationships, and prioritization of initiatives to maximize business impact.
• Oversee day-to-day program execution, including risk management, dependency tracking, milestone management, performance measurement, issue resolution, governance reviews, and continuous improvement of program delivery practices.
• Monitor program success through business, adoption, and operational metrics, providing insights and recommendations that improve launch readiness, stakeholder satisfaction, technology utilization, and overall program performance.
• Build trusted relationships across business functions and external partners, influencing outcomes through collaboration, communication, and strategic leadership rather than direct authority.
• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.

Education:

• Bachelor's degree in Business, Project Management, Operations Management, Communications, or equivalent.
• Education Equivalency:
  
  
  
  • Associate's degree plus 2 years related experience or,
  • High school diploma plus 4 years related experience.
  
  
  
  

Work Experience:

• 7 years of experienceleading large-scale, cross-functional programs from concept through delivery, with proven accountability for timelines, outcomes, risk mitigation, and executive-level stakeholder alignment with Bachelor's Degree
  
  
  
  • Or 5 years of experienceleading large-scale, cross-functional programs from concept through delivery, with proven accountability for timelines, outcomes, risk mitigation, and executive-level stakeholder alignment with Master's Degree.
  
  
  
  
• Track record of effectively integrating across teams such as Sales, Marketing, Design, IT, and external partners to drive alignment and decisions.
• Military Equivalency: https://www.mynextmove.org/vets/find/military

Additionally:

• This position is remote-eligible. Candidates residing within a 50-mile radius of our Holland, MI office will be expected to work onsite.
• Current and continuing right to work in the United States without sponsorship.

• Strong in decision making, marketing communications, stakeholder engagement, and change management.
• Ability to build trust quickly and influence outcomes through collaboration with internal teams.
• Experience delivering concise, executive-ready recommendations, presentations, and program updates.
• Experience developing and executing communication, training, and adoption plans for new tools or processes.
• Ability to forecast, manage, and track budgets and support investment decisions.
• Experience managing initiatives involving enterprise platforms (e.g., Dynamics 365 CRM, CET/Configura, Design Automation, AI enabled tools).

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