Ambassador - Olney, MD

**Details**

Ambassador

Location: Medstar Montgomery Medical

Hourly Rate: $17.65/HR + Part-Time

Schedule: Open Flexibility (Contact for Details) + must have customer service experience

The following programs are available to help support you,freeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

The Spirit of the Position:

An Ambassador for LAZ Healthcare Services is a warm and caring
individual who has a desire to help others and the ability to multi-task
efficiently.

Lobby
assistance:

• Directions
  to desks, buildings, floors
• Report
  any safety concerns
• Monitor/assist
  with parking technology or other lobby technologies
• Answer
  basic questions regarding wayfinding/restrooms/visitor policy

Information
Desk Check-in:

• Front
  desk duties vary by hospital but usually include operating phones, two-way
  radio, registration, discharge and/or other duties as assigned.
• Answer
  basic questions regarding wayfinding/restrooms/visitor policy

Check-in
options with technology (vary by location):

• Patient
  Check-in:
• Utilize
  Electronic Medical Record (EMR) system to check-in patient for appointment
• Direct
  patient to proper floor/unit
• Call for
  patient transport as needed

Visitors:

• Direct/manage
  visitors through Visitor Management System screening/badging systems -will
  vary by hospital and training will be provided
• Check-in
  process includes identity verification, data entry of visitor information,
  and printing of visitor badge

Vendors:

• Direct/manage
  vendors through vendor screening/badging systems -will vary by hospital
  and training will be provided
• Check-in
  process includes identity verification, data entry of visitor information,
  and printing of vendor badge

Prescreen
or triage at lobby entrances:

• Temperature
  checks and prescreen various questions
• May
  assist with pre-screen technology / kiosk
• Custom
  triage will be vetted through LAZ legal
• PPE
  checks and runners to assist with inventory
• Concierge
  Options:
• Research
  requests that patients and visitors have on the iPad provided.
• Utilize
  iPad or phone to make reservations, give directions, order flowers,
  provide restaurant information, local attractions, etc.
• Offer
  ancillary services to patients and their families (i.e. dry cleaning, food
  delivery, printing/scanning, email, etc.)
• Runners:
• Provide
  RX pick-up and delivery to vehicle and/or lobby
• Provide
  food deliveries from main driveway to room and/or waiting lobby
• Run PPE
  supplies to hospital divisions/units/floors
• Distribution
  and collection of self-administered Covid-19 tests
• Traffic
  Assistance:
• Assist
  with entry drive traffic for pick-up/drop-off, valet, and/or shuttle
• Assist
  with drive-up testing sites
• Assist
  with flu-shot clinics and/or vaccine clinics
• Patient
  Transport Runner (PTR) (non-clinical)

LAZ
Ambassadors can support hospital operations with internal patient
point-to-point transport runners. Most common are floor to discharge, ED
to floor, discharge to vehicle, or in-patient room to imaging or lab
units.

• Establishes
  and maintains communication with patients and coworkers to improve quality
  of service and customer satisfaction.
• Transports
  patients inside the facility to designated areas in a punctual and timely
  manner.
• Respects
  and protects patient confidence and hospital confidentiality by keeping
  all sensitive and patient information private.
• Follows
  all protocols and procedures to ensure safe delivery of patients, their
  possessions, supplies and laboratory specimens.
• Maintains
  a secure, clean and healthy work environment by adhering to the standards
  and regulations that are set forth by the hospital and local, state and
  federal governments,
• Tiers of
  Patient Transport
• Patient
  Transport - Tier 1: Wheelchair Runner Only
• All
  transports are documented via time and location
• Observes
  the patient's activity/behavior and communicates any issue, concern, or
  irregularity and calls for assistance if/when:
• Any change in status (skin color, breathing tempo) is noted
• Alarm on
  medical equipment in room is activated

Hospital Regulations:

• Vaccination Required
• Hospital
  Ambassador must comply with all hospital rules and regulations and will be
  required to complete any hospital regulation/safety training annually as
  required by each location.
• Must
  learn hospital Emergency codes (site specific) which will be
  provided/trained before the start date of each employee.
• To the
  best of the employee's knowledge and understanding, complies with all
  Federal and State laws and regulations.
• Maintains
  the privacy and security of all confidential and protected health Each
  Sitter will be provided HIPAA training by LAZ and by each site-specific
  location.

Education:

• High
  school graduate or equivalent preferred

Skills:

• Ability
  to communicate professional and effectively.
• Ability
  to speak, read, and comprehend the English language.
• Ability
  to demonstrate the knowledge and skills necessary to provide a safe
  environment and demonstrate a high level of compassionate customer
  service.
• Ability
  to communicate observed changes in behavior/activity to the registered
  hospital personnel.
• Ability
  to handle challenging and at times, emotionally charged situations.
• Must be
  able to make decisions independently and stay firm on decisions made (not
  easily persuaded).
• Demonstrates
  a sense of urgency and timeliness.

Travel:

• Must be
  willing to travel between facilities.

Physical Demands:

• Ability
  to lift, push and pull.
• Ability
  to sit, stand, and walk for extended periods of time.
• Ability
  to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals
with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment
practices, including hiring, we are firmly committed to provide equal
employment opportunity (EEO) to all persons, regardless of race, color,
religion, sex, national origin, disability, age, genetics, Vietnam era, special
disabled, recently separated and other protected veterans, or any other
characteristic protected by federal, state or local law. No question in our
application process is used for the process of limiting or excluding any
applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.