Senior Associate, Commercial Solutions & Optimization

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Senior Associate, Commercial Solutions & Optimization plays a key role within the Commercial Operations Process & Governance team. This position supports the governance, optimization, and effective use of Global Customer Relationship Management (GCRM) by partnering with Commercial Operations, Sales, Technology, and key stakeholders to improve business processes, elevate data quality, and enhance the overall user experience within GCRM.

This role serves as a strategic business partner focused on process analysis, governance, technology enablement, and operational excellence. The successful candidate will help identify process gaps, drive continuous improvement initiatives, support technology stack management, and drive ideas to support Commercial Operations teams being equipped with reliable data and scalable processes to support business growth.

Essential Duties and Responsibilities

Process Optimization & Governance

• Analyze and improve Commercial Operations workflows and business processes to drive efficiency, consistency, and scalability.

• Conduct process assessments, gap analyses, and root cause investigations to identify opportunities for improvement.

• Document current and future state processes, workflows, SOPs, and governance procedures.

• Support the development and maintenance of process governance frameworks across Commercial Operations.

Salesforce (GCRM) Enablement & Data Quality

• Support the ongoing optimization and governance of GCRM (Salesforce) to improve adoption and user experience.

• Partner with Technology, and Commercial Operations teams to define business requirements and support system enhancements.

• Identify and address data quality issues through process improvements, governance controls, and stakeholder collaboration.

• Analyze recurring business challenges and work with cross-functional teams to develop sustainable solutions.

Technology & Vendor Management

• Support assessment and management of third-party tools and technologies integrated with Salesforce and Commercial Operations workflows.

• Assist with documenting and maintaining the Commercial Operations technology ecosystem and related business processes.

• Evaluate utilization, effectiveness, and business value of commercial technology solutions.

Reporting, Insights & Knowledge Management

• Contribute to development of operational reporting and dashboards to measure process effectiveness, data quality, and business outcomes.

• Analyze trends and performance metrics to generate actionable recommendations for stakeholders.

• Support the creation and maintenance of knowledge management resources, SharePoint sites, and team documentation.

• Prepare presentations, analyses, and recommendations for leadership and business partners.

Required Qualifications

• Bachelor's degree in Business, Operations, Information Systems, or a related field.

• 2+ years of experience in Commercial Operations, Sales Operations, Business Analysis, Process Improvement, CRM Operations, or a related field.

• Working knowledge of Salesforce (GCRM) and experience supporting business processes within a CRM environment.

• Experience conducting process analysis, gap assessments, workflow documentation, or continuous improvement initiatives.

• Strong analytical and problem-solving skills with the ability to translate business needs into actionable recommendations.

• Experience working cross-functionally with business and technical stakeholders.

• Experience using reporting and data visualization tools such as Tableau, Power BI, or Salesforce reporting.

• Strong communication, organizational, and stakeholder management skills.

• Ability to work independently and effectively navigate ambiguous environments.

Preferred Qualifications

• Salesforce Certified Associate or other Salesforce certification.

• Experience supporting CRM governance, data quality, or master data management initiatives.

• Knowledge of SharePoint or other knowledge management platforms.

• Experience evaluating or supporting third-party applications integrated with Salesforce.

• Experience in healthcare, medical technology, diagnostics, or other highly matrixed commercial organizations.

The base salary range for this position is$70,000- $85,000In addition to a base salary, this position is eligible for performance bonus, RSU's, and benefits (subject to eligibility requirements) listed here:Teladoc Health Benefits 2026Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-timepositions. Thisinformation is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.