Nurse Navigator - Global Services

Kids Are Our Everything.

Department

Pay Range

Who We Are: The Children's National Global Services team is experienced in providing world-class services to international patients and families seeking medical care in the United States, as well as families seeking a remote second opinion.

The Global Services Division offers one main point of contact for international patients to navigate their journey at Children's National. Our team understands the challenges of traveling abroad for medical care and we work diligently in coordinating all the clinical and logistical aspects of the visit, making sure that each patient's cultural, linguistic and religious needs are met.

About the Role:

This Nurse Navigator role supports the international patient traveling to Children's National for care. The role will partner with patients, families, multidisciplinary care teams, and referring entities (governmental sponsors, payors, referring providers, etc.) to improve patient outcomes, facilitate smoother transitions within the Children's National inpatient and outpatient settings, and serve as an advocate and care coordinator for our international patients.

The Nurse Navigator partners collaboratively with various interdisciplinary specialty team members and coordinates a patient care and communication plan for patients with assigned patient population to ensure continuity of care with compassion, commitment, and connection. Under the supervision of the healthcare providers, they provide patient education related to illness and planned treatment. Ensures continuity of care is maintained and staff, patient, parent safety is a priority. Ensures continuity of care is maintained, and service excellence is a priority.

What You'll Bring:

Minimum Education
BSN (Required)
Master's Degree (Preferred)

Minimum Work Experience
4 years of nursing experience (Required)
1 year of demonstrated experience in a charge nurse role in a comparable setting. (Required)
1 year of recent pediatric experience in a comparable setting. (Required)
1 year of demonstrated nursing leadership experience. (Required)

Required Licenses and Certifications
Registered Nurse in District of Columbia (Required Upon Hire)
Basic Life Support for Healthcare Provider (BLS) (Required Upon Hire)

Functional Accountabilities:

Coordination of Patient Care

• Work closely with multidisciplinary teams in all specialty areas to coordinate the patient's care plan and ensure proper communication.

• Continuously perform patient/family assessments as necessary to ensure needs are met.

• Use manager for complex issues that arise.

• Utilize telephonic communication to triage patient concerns and follow-up with patient and parent as needed.

• Participate in rouds and patient conferences to better meet the care needs of surgical care patients; demonstrate collaboration with multidisciplinary team including case management and inpatient areas for patient admission, discharge, home care and postoperative follow-up care.

• Demonstrate comprehensive knowledge related to surgical care patients; provide support and counseling, as appropriate to the clinical situation.

Patient Referral Process

• Use clinical protocols and evidence-based nursing knowledge to assist patients and families access to appropriate specialists.

• Assist patients and their families in obtaining referrals to needed specialists from primary care physicians.

• Communicate with all members of the healthcare team on behalf of the patient and family.

• Communicate with referring physicians offices as required by the patient and care provider.

• Manage and evaluate referral sources and follow up experience summary.

Service Excellence

• Demonstrate therapeutic communication skills by adapting techniques for specific situations.

• Effectively manage conflict resolution.

• Serve as a consumer advocate for patient/family concerns; ensure adherence by self and other staff to department and hospital policies.

• Proactively develop and enhance processes with the goal of improving the clinical experience for referred patients and families and referring heath care professionals.

• Collaborate with multidisciplinary team to patient rounds and patient conferences to better meet the care needs of assigned patients; demonstrate collaboration with multidisciplinary team for patient admission or ambulatory hospital encounter, discharge, home care, community and school based services, and follow-up care.

• Leverage the existing care resources to manage patient care across the continuum to avoid duplication of effort to provide efficient care and support.

Liaison

• Communicate with referring healthcare professionals and referral sources as required.

• Continually evaluate with the care team the patient coordination and processes to identify opportunities for improvement in all aspects of the patient and family experience.

• Leverage the navigation process to help connect the family with their assigned medical team.

• Nationally Recognized Excellence - Consistently ranked among the Top 10 Children's Hospitals in the nation by U.S. News & World Report.

• Leading Pediatric Care - One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.

• Innovation & Research - A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.

• Mission-Driven Culture - Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.

The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here:Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.