SUPERVISOR, PRACTICE COACH

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Supervisor, Practice Coach provides support to Health Center Organizations (HCOs) to help them establish and reach clinical, operational, and/or quality improvement goals; adopt best practices; implement innovations; and improve the experience and delivery of care for both patients and clinicians. As a people leader, the Supervisor leads individual practice coaches and the coach team to accomplish the projects/deliverables identified by the Practice Transformation Director and aligned with organizational goals. The Supervisor is responsible for implementing decisions through the work of the team; assigning work and aligning resources; and coaching and evaluating performance of each direct report. The Supervisor provides input to compensation, hiring and firing decisions, and supports strategic awareness to and execution of department goals and objectives.

Essential Duties

• Provide mentoring and coaching to Practice Coaches
• Lead regular team meetings and foster a culture of collaboration, accountability, and mutual respect
• Address and resolve conflicts while maintaining team engagement and motivation, incentivize individual and collective performance through rewards and recognition
• Continuously identify and implement opportunities to improve practice facilitation systems and processes for members and customers
• Prioritize, assign, and oversee tasks/deliverables across the team as appropriate
• Ensure team processes function efficiently and effectively
• Monitor progress to ensure timely and effective completion of tasks and deliverables
• Supervise individual performance and connect team members with appropriate resources and support to empower their success
• Conduct staff evaluations and employ corrective action practices as needed if performance issues are identified
• Provide input to leadership (Manager/Director) on staffing and resource allocation decision

• Master's degree in healthcare or a related field preferred and a minimum of five (5) years of progressive experience supporting health care teams in similar or relevant role required.
• Experience working in a clinical setting (safety net clinic, rural health center, county health department) and using Epic is a plus
• Demonstrated experience leading cross-functional initiatives and translating strategic priorities into measurable outcomes; previous people leadership experience is a plus.
• Demonstrated strength in anticipating and resolving problems including where little to no precedent may exist, strong process understanding of project lifecycle, highly independent and self-motivated
• Demonstrated experience supporting individual clinicians, care teams, and clinic leaders with implementing practice changes in a clinical setting using principles of motivational interviewing or human centered design; practices of Model for Improvement or Lean; and frameworks such as PCMH or the Building Blocks of High Performing Primary Care.
• Ability to create welcoming, structured spaces for meeting and collaboration, virtually and in-person, including creating realistic agendas and creative social connections (icebreakers), and coordinating stakeholders across disciplines and technical assistance needs.
• Excellent written and verbal communication skills, with the ability to act as a coach and consultant across diverse environments and effectively engage clinicians, leadership, and staff to convey complex information and drive change and improvement
• Knowledge of change management and human-centered design required; familiarity with advanced primary care concepts, chronic disease management, and FQHC/safety net clinics preferred
• Strong facilitation skills, including the ability to design and lead effective meetings (virtual and in-person), create structured agendas, and adapt in real time and work collaboratively in team environments to maintain effective relationships with a broad range of partners
• Strong experience in a telecommuter role required, including use of electronic documentation and file management (OneNote, SharePoint), remote communication technologies (e.g., Teams, Zoom), and task management (Smartsheet); experience using JIRA is a plus
• Ability to travel up to 25% to both urban and rural locations

Competencies:

• Strategic Agility & Insight: Evaluates information objectively to navigate complexity, connect ideas, and make data-informed decisions in evolving situations.
• Inclusive & Purposeful Communication: Communicates clearly and authentically, fostering shared understanding, alignment, and inclusion across diverse perspectives.
• Values-Driven Leadership: Guides decisions and actions through organizational values, demonstrating integrity and ethical leadership.
• Results-Driven Leadership & Accountability: Sets clear expectations and delivers outcomes through accountability, follow-through, and performance management.
• Organizational Awareness: Understands the broader organizational landscape and uses that insight to align work, build partnerships, and drive outcomes.

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for go-live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements: OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careerCOVID-19 Vaccination Requirement To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Statement: OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview: OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

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