Operations Coordinator

The mission of Carolina Performing Arts (CPA) is to spark curiosity, inspiring all members of our community to discover and more fully engage with the world. We collaborate with dynamic and compelling artists from across the globe to create novel, mission-driven performing arts experiences in partnership with our community. We also open our venues to others to explore, create, and celebrate their own work. Through the Office of the Executive Director for the Arts, CPA oversees all artistic programming, campus and community engagement, marketing and fundraising for its presented, commissioned and produced work, and manages all operations of its venues including facility rentals, technical production, audience services and ticketing.

Carolina Performing Arts thrives because of our collaborations with a diverse cohort of partners that create deeper understanding for our audiences and enable us to be empathetic visionaries. As our campus, state, nation, and world continue to reckon with systemic injustices, we are committed to being an agent for change and making certain that our internal practices reflect the values that are made visible on the stage. We have identified a set of equity priorities and goals to guide us in evaluating and redesigning our own systems, operations, and culture. In September 2021, CPA launched a permanent Equity Council made up of eight staff members, including a leadership representative, who serve as an advisory body supporting the development and execution of those priorities. Our work is made possible - and made better - through the contributions of team members from a wide array of backgrounds, experiences, and identities. We seek to recruit and develop staff to create a welcoming, inclusive, and equitable organization.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Operations Coordinator supports Carolina Performing Arts through three primary functions: event operations, box office operations, and volunteer corps coordination, focused on non-performance rentals, campus events, and special programs across CPA venues.

Event Operations

Assists Director of Venue Operations in the coordination of all aspects of event execution, including logistics, venue readiness, staffing, technical setup, and on-site support from pre-event planning through post-event closeout. Serves as the primary liaison for assigned venue rental clients and internal campus partners to ensure smooth, high-quality event execution.

Box Office Operations

Manages daily box office operations, including sales transactions, patron communications, reporting, and PCI-compliant procedures. Ensures accurate records, supports customer service needs, and supports outreach and rental-related ticketing coordination. Also ensures the box office is sufficiently staffed, creates schedules, and provides coverage when needed to maintain smooth operations and consistent service levels.

Volunteer Corps Coordination

Oversees volunteer scheduling, communication, training, and on-site support for CPA events. Maintains volunteer records and supplies, ensures adequate staffing for shifts, and provides on-site support for volunteers during shifts, including coordination, training reinforcement, and escalation of issues as needed.

This role collaborates closely with Production, House Management, Marketing, and Business Office teams to ensure effective coordination across all CPA venues. This position requires strong organization, clear communication, and sound judgment in a fast-paced, event-driven environment. Evening and weekend availability is required.

Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

-Ability to consistently deliver professional, high-quality customer service.

-Demonstrated ability to effectively navigate complex event operations, ticketing, or CRM (Customer Relationship Management) systems.

-Strong organizational skills with the ability to manage multiple priorities.

-Experience coordinating volunteer programs.

-Experience with Tessitura or comparable ticketing and event management platforms.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.