SOC / Patrol Dispatch Operator

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a SOC / Patrol Dispatch Operator in Santa Clara, CA, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. Join Allied Universal as a Dispatch professional in a commercial real estate location, where you will monitor activity, coordinate communications, and support timely responses to security-related concerns. In this dynamic role, you will help maintain awareness across the property while delivering outstanding customer service. Bring your experience to a team that values agility, reliability, innovation, teamwork, and integrity.

Position Type: Full Time

Pay Rate: $25.40 / Hour

Job Schedule:

*Valid Security Guard Card License required for role*

What You'll Do:

Provide customer service to tenants, visitors, contractors, and on-site personnel by carrying out site-specific procedures, communication protocols, and security-related support activities appropriate to a commercial real estate location.
• Monitor radios, telephones, alarms, cameras, and other dispatch systems, and coordinate the timely relay of routine and urgent information to security-related staff, building personnel, and/or emergency responders.
• Respond to incidents, service requests, and critical situations in a calm, problem-solving manner, documenting activity and helping to direct the appropriate response based on site procedures.
• Maintain detailed logs, reports, and dispatch records, including incident notifications, key updates, and communications with on-site teams and/or management.
• Conduct regular and random patrols around the business and perimeter as needed, while helping to identify unusual activity, access concerns, and other conditions that may require follow-up.

Minimum Requirements:

• Possess at least 2 years of security-related experience.
• Provide proof of a high school diploma or GED as required by the client.
• Ability to lift up to 20 pounds is preferred.
• Access control and badge experience is preferred.
• A state, county, or city issued security license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. PPO14417