DIRECTOR: CLINICAL, LAB, RAD, & ANCILLARY

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 800 diverse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Lead Innovation That Improves Healthcare

We're looking for a strategic, collaborative, and inspirational leader to serve as our Director, Clinical, Lab, Rad, & Ancillary.

In this role, you will drive the vision, strategy, and execution of Epic enhancements across Clinical, Laboratory, Radiology, and Ancillary domains. You'll partner with leaders across the organization to identify opportunities for innovation, improve operational efficiency, and deliver technology solutions that positively impact care delivery and patient outcomes.

This is an opportunity to lead a highly skilled team, influence organizational strategy, champion continuous improvement, and help shape the future of healthcare technology. The ideal candidate is an experienced healthcare IT leader who is passionate about building high-performing teams, navigating change, and leveraging Epic solutions to solve complex operational challenges.

If you're energized by leading through influence, developing talent, driving meaningful outcomes, and making a lasting impact on healthcare organizations nationwide, we invite you to join us.

Position Summary

The Director, Clinical, Lab, Rad, & Ancillary is responsible for the overall operational Epic product enhancement function within the organization. This role provides leadership in driving strategy to meet members' operational needs, improve patient outcomes, and reduce costs through the direction and management of the Epic product enhancement lifecycle from end to end.

Working closely with organizational leaders, the Director develops strategy, plans, and people to achieve product enhancement, innovation, and quality outcomes goals while identifying and driving projects, standards, and pathways that support those objectives.

Essential Duties

• Responsible for communicating and driving the implementation of the organization's strategy within Epic product enhancement team (ePET)
• Planning, directing and coordinating through subordinate leadership and staff the activity of ePET that supports the organizations strategic business plan and day to day operational needs
• Providing leadership and guidance to teams across the organization on Epic products and process to accomplish the strategic goals of the organization
• Overseeing staff development and performance of the ePET
• Overseeing system configuration performance and architecture, infrastructure and standard processes to ensure service levels are met
• Directing the implementation of new processes and driving process improvement initiatives in the departments and all aspects of Epic Operations
• Identifying and managing team priorities, connecting work to outcomes, and tracking progress against organizational metrics and goals
• Embodying the organization's culture of service by demonstrating exceptional customer service for internal and external customers
• Partners with the Epic Operations team, determines the expected business results for each Enhancement Pack (EP) project
• Partners with leaders across the organization, including Quality Assurance, Training, Clinical, and Advanced Apps to ensure timelines and deliverables are realistic and actionable
• Participate as a Voting member of the Project Review Committee (PRC)
• Safeguarding intellectual property by planning and implementing disaster recovery and back-up procedures where applicable
• Advocating in the best interest of the team, our members, and for the organization as a whole
• Communicating and sharing information to relevant parties regarding team (decisions, outcomes, accomplishments, performance, learnings, best practices, etc.)
• Be an escalation point for after-hours support; and a product enhancement consultant to other departments internally
• Other duties as needed to support the organizational mission and goals
• Organizational metrics and goals are positively impacted by the Director and the work of ePET
• Team-specific operational metrics have been identified and are updated regularly, are aligned with organizational metrics and goals, and are used to drive decision making
• Team retention is consistent with or above organizational average
• Team processes are documented, are understood by team members, followed, and are aligned with organizational policies and processes
• Information is shared with relevant parties in a timely and effective manner,
• 1:1 meetings with direct reports are held at least once every two weeks
• Direct reports accurately track time in accordance with processes established at the organizational level
• Direct reports have identified and regularly track progress against goals in accordance with organizational processes
• The staff are continuing to develop and grow both individual team members through professional development; and in enhancements and innovations that meets expectations and utilize most current organizational needs
• As applicable, direct reports have excellent customer satisfaction and responsiveness scores
• The team conforms to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Remaining focused in the face of pressure, delivering against timelines, not intimidated by tasks/time limitations
• Fosters a collegial team environment that empowers team members to remain actively engaged in the Epic product enhancement process and appropriately leverages the team's varied skill set
• Completing projects and tasks independently and with limited direct supervision

Change Control Chair Responsibilities

• Lead the Change Advisory Board meetings
• Analyze and provide consultation and input into change management strategies

• Experience working in Healthcare IT, specifically in EPIC
• Minimum seven (7) years of progressive growth in field
• Minimum of five (5) years of Management experience or Leadership roles within technical teams highly preferred
• Successful leadership abilities with the focus on bringing people together to execute needs
• Bachelor's Degree in Public Health, Healthcare Administration, Business or related field is required; Master's Degree in a healthcare field is preferred.
• Change management: The ability to manage, inspire, and lead through change.
• Data-driven decision making: The ability to identify and interpret appropriate metrics to make data-driven decisions
• Relational leadership: The ability to build, foster and growth through professional working relationships; listening to other people's needs
• Conflict Resolution: The ability to thoughtfully and efficiently resolve conflict
• Quality & process improvement principles: Strong systems thinking ability, The application and continued improvement of work and process
• Team development & coaching: The ability to provide training and personal development/ coaching to team members on how to be successful within the organization with delivering objectives.
• Escalation & resolution: Strong analytical and problem solving skills- fostering timely escalation identification and resolution
• Accountability and integrity: Strong judgment and decision-making skills (i.e. knowing when to delegate tasks and when to roll up one's sleeves and work with the team to get it done);
• Mentoring and skill building: The ability and desire to knowledge share, delegate to, and mentor new leaders

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is 100% remote organization.? Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required to support our member organizations on-site based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis at the time of application.

This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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