Practice Supervisor - Women's Health

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Essential Responsibilities:

• Provides day-to-day supervision of Clinical/Practice Assistants and front desk staff.
• Assigns, prioritizes, and monitors daily workflow to ensure efficient clinic operations.
• Coaches, mentors, and develops staff through ongoing feedback and training.
• Participates in recruitment, interviewing, onboarding, orientation, and competency assessment of new employees.
• Assists the Practice Manager with performance evaluations, attendance management, scheduling, and corrective action.
• Ensures appropriate staffing coverage and adjusts assignments based on clinic needs.
• Serves as the first point of escalation for operational and staff concerns.
• Serves as the departmental subject matter expert ("Super User") for scheduling, registration, electronic health record, and other front desk applications.
• Promotes accountability, teamwork, and a positive patient-centered culture.
• Performs other duties as assigned to support the operational needs of the department.

Knowledge, Skills & Abilities

• Strong knowledge of ambulatory practice operations, scheduling, registration, insurance verification, and patient access workflows.
• Demonstrated leadership, coaching, and team development skills.
• Excellent organizational, problem-solving, and critical thinking abilities.
• Strong interpersonal and communication skills with the ability to effectively manage difficult situations.
• Ability to prioritize multiple responsibilities in a fast-paced healthcare environment.
• Proficiency with Epic and other healthcare information systems preferred.
• Knowledge of HIPAA, patient confidentiality, and regulatory requirements.
• Commitment to exceptional customer service and patient-centered care.

Qualifications

• High school diploma or equivalent required. Associate or bachelor's degree preferred.
• Experience in an ambulatory healthcare or physician practice setting 1-2 years preferred.
• Previous experience serving in a lead or supervisory capacity preferred.
• Experience with scheduling, registration, insurance verification, and EPIC.
• Women's Health experience preferred, including familiarity with Maternal Fetal Medicine, Minimally Invasive Gynecologic Surgery, Fertility, or other specialty practice operations.

Pay Range

Grade