Inside Sales Coordinator

Tool and Fastener Coordinator

Job Overview

The T&F Coordinator is responsible for the accurate and efficient processing, procurement, and delivery coordination of various tool, fastener, firestop, safety and miscellaneous building material orders to CBSI's customers. This position requires managing effective and professional relationships with customers, the sales team and vendors. This position incorporates a customer service representative, inside sales contact, and purchaser. It requires the ability to operate in a fast-paced environment while managing multiple tasks simultaneously. The T&F Coordinator position requires excellent oral and written communication skills, familiarity with computers (word and excel), ability to type effectively, and an aptitude for pricing.

Roles and Responsibilities

Order Entry

Accurately process and enter customer orders

Effectively communicate receipt of orders with sales team and customers

Ensure accuracy of every order

Customer Service

Effectively communicate delivery information to customers

Establish and grow relationships with customers

Participate in available training to grow consultative sales with problem solving solutions

Purchasing

Procure items as needed for orders

Ensure accurate and timely receiving of product

Manage professional vendor relationships and ensure value

Assist purchasing team in managing stock levels

Inventory Management

Actively participate in cycle counts, quarterly and annual inventories

Monitor sales and advise purchasing team

Transfer product as needed and ensure accuracy

Tool Repairs

Accurately process and track customer tool repairs

Effectively communicate repair times and costs with customers

Operations

Assist all CBSI locations with T&F items

Arrange will call orders at all locations as required

Manage deliveries of smaller items as required

Administrative duties

Ensure all orders are accurate and invoiced promptly

Ensure all product is received and paperwork processed upon receipt

Reports to

Tool and Fastener Operations Manager

Requirements

Experience with commercial building materials is most helpful to success in this position. Candidates must have a positive attitude and professional appearance. This position requires excellent verbal and written communication skills and the ability to grow relationships in a business environment. Prior leadership experience will be given preference but is not required. Geographic knowledge of the Greater Washington DC area is also helpful, but not required. The ideal candidate will have a track record of balancing multiple priorities, successfully, in a business environment.

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