Technology Support Specialist

Monday - Friday, 8:00 AM - 5:00 PM

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

The mission of the School of Social Work is to advance equity, transform systems, improve lives. The School's curriculum supports the mission and recognizes the uniqueness of the region served, including concerns for disadvantaged, vulnerable, and oppressed individuals, families and communities. Classes provide rigorous and evidence-based content, and give students the opportunity to explore theory, learn intervention skills and engage in challenging dialogue with colleagues.

The IT Support Specialist provides technical support for the NC Certified Peer Support Specialist ( NCCPSS) Program within the UNC School of Social Work. This position serves as a primary point of contact for users navigating the certification application, online payment, and online training processes. The position will oversee approval of job and training posts appropriate for Certified Peer Support Specialist.

Key responsibilities include managing technical support requests through Freshdesk, troubleshooting user accounts and application/payment issues through payment processor TouchNet. The position will support learner enrollment, course progression, and completion in Moodle LMS. The position also maintains knowledge-base resources in Freshdesk and uses basic HTML/ CSS and WYSIWYG editors to improve the formatting of page, job, training postings and online learning content.

- Associate's degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position's role; or a
- Bachelor's degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position's role, or a
- Bachelor's degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position's role; or an equivalent combination of education and experience.
- Journey level requires an additional one year of experience.
- Advanced level requires an additional two years of experience.

Experience with Drupal/Drupal Commerce.
Experience with Moodle or another LMS.
Experience supporting online learning environments.
Experience creating or maintaining knowledge-base documentation.
CompTIA A+, or other relevant technical training.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.