ServiceNow Architect

Tysons Corner, VA (Hybrid)

Position Overview

Metronome has an immediate need for a ServiceNow Architect who will be responsible for providing the overall guidance and structure for architecting, implementing, and maintaining innovative solutions and approaches. This position supports technical solution and development / implementation of solutions that leverage the OOTB ServiceNow modules and/ or scoped to migrate legacy applications to the DLA Enterprise ServiceNow platform.

Duties & Responsibilities

• Ensure all designs created by different teams align with ServiceNow architecture principles and are reusable, reliable, and adaptive.

• Act as the technical gateway between approved designs and project delivery teams, including project managers, business analysts, and developers.

• Provide insight and expertise into ServiceNow platform capabilities and roadmap.

• Perform ServiceNow analysis, architecture, and application development activities.

• Support requirements elicitation, design, development, testing, training, implementation, and go-live activities.

• Manage ServiceNow solution design, development, testing, and go-live support.

• Translate business and functional requirements into sustainable ServiceNow implementations.

• Work with project resources to define sustainment governance and operational transition processes.

• Work with technical SMEs to identify and refine data requirements.

• Provide guidance to convert requirements into design and migration activities.

• Work with customer SMEs and senior leadership to ensure system requirements are met.

• Present solution approaches and roadmaps to senior stakeholders.

• Ensure platform capabilities are efficiently and effectively utilized to achieve desired business outcomes.

• Support systems integration utilizing web services and related technologies.

• Participate throughout the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and production deployment.

Required Qualifications

• U.S. Citizenship required.

• Ability to obtain a Secret clearance.

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related discipline, or ten (10) years of relevant experience.

• Five (5) years of total work experience.

• ServiceNow Certified Application Developer (CAD).

• ServiceNow Certified System Administrator (CSA).

• Strong understanding of ServiceNow architecture, data model, and core concepts.

• Experience with ServiceNow APIs supporting low-code/no-code development.

• Knowledge of configuring ServiceNow to receive requests through an API Gateway using standard HTTP methods (GET, POST, PUT, DELETE).

• Experience developing application and process automation solutions.

• Experience working in agile and hybrid low-code development environments using ServiceNow Agile 2.0.

• Proficiency with JavaScript, HTML, CSS, and XML.