Service Writer

Job Overview

The Service Writer provides support to the Service Center regarding customer service, road service requests, and quality assurance. Performs vehicle scheduling routines and assures integrity of supporting work order and fueling data.

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate.

• Assists fleet management with design, implementation, and maintenance of a customer service quality assurance program.
• Represents the Service Center as a customer liaison for support to internal and external customers to provide front line problem resolution.
• Produces and expedites a vehicle service schedule that meets daily requirements.
• Maintains data integrity in the Fleet Maintenance computer systems through execution of work order quality assurance process, work order closure, and imaging.
• Processes and assures integrity of automated fuel transaction data; processes and performs error corrections of fuel transaction information.
• Issue spare buses and other spare vehicles as needed.
• Monitors spare bus assignments and status of buses being repaired using provided tools and procedures.
• Creates work orders using fleet maintenance software and performs related work as required.
• Follows established procedures; refers items for interpretation to fleet management.

Qualifications

Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable.

Education High School Diploma or GED required

Experience

Clerical experience in a municipal fleet maintenance organization

Licenses and Certifications

Knowledge, Skills and Abilities

• Possesses excellent communication and organizational skills
• Ability to use computers and office automation software, e.g. creates and modifies spreadsheets, writes memorandums, and uses a database

Physical Requirements

The following provides a brief description of physical requirements for this job:

While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Essential Personnel Disclosure

Employees who perform the responsibilities of this job are considered essential personnel. Essential personnel are designated employees who must report for work during a delay or emergency situations. A workplace emergency is an unforeseen situation that threatens the staff, pupils, or the public; disrupts or shuts down business operations; or causes physical or environmental damage. Emergencies may be natural or manmade. It is incumbent upon the supervisor to inform and confirm which essential personnel are required to work during emergency closings. Notification and confirmation of the expectation of essential personnel to report to work, or maintain as-needed status, will be executed with as much advanced notice as possible via in-person communication or email.

Reports to:Team Leader

FLSA Status: Non-Exempt

Months/Days/Hours: 12 months/254 days/8 hours

Salary Level: Scale B/Universal - Non-exempt Level 6

Salary Scale: https://www.lcps.org/compensation

Salary Range: $25.62-$32.89

Remote Work Eligible: No

Union Designation: Non-Certified