Patient Admin Specialist (PAS)

Aquent is proud to partner with a leading organization at the forefront of delivering exceptional patient care and innovative health solutions. This esteemed client is dedicated to making a tangible difference in the lives of those seeking care through a commitment to excellence and compassionate service.

Are you a highly organized and empathetic administrative professional ready to make a significant impact in a dynamic healthcare environment? This is an exciting opportunity to join a team where your expertise will directly contribute to a seamless and supportive experience for patients and clinical staff alike. In this pivotal role, you will be the welcoming face and voice for patients, expertly managing their journey from initial contact through scheduling and follow-up. Your meticulous attention to detail and proactive approach will ensure that every patient interaction is positive and efficient, directly supporting the mission to provide outstanding care and connecting patients with the services they need.

What You'll Do

• Serve as the primary point of contact for patients, handling front desk operations, check-in, and check-out processes.
• Warmly greet and assist patients with inquiries regarding appointments, payments, and schedules.
• Manage multi-line phone systems, screening and routing calls, and accurately taking messages for clinical staff and providers.
• Ensure all necessary patient verifications and authorizations are complete before appointments.
• Collaborate with providers to align on scheduling preferences and respond effectively to urgent patient needs.
• Offer comprehensive patient support by utilizing reference documents and tools.
• Execute various administrative tasks, including maintaining databases and processing internal forms.
• Leverage telephone systems and electronic medical records systems efficiently to perform daily duties.
• Consistently meet or exceed organizational and departmental service standards.
• Address non-clinical inquiries and messages, escalating complex issues as appropriate.
• Handle the distribution of faxes, mail, and clinic-specific documentation and filing.

What You'll Bring

• High School Diploma/GED.
• Proficiency in medical terminology.
• Demonstrated knowledge of computer systems and relevant software applications.
• Excellent verbal and written communication skills, appropriate for a professional setting.
• Proven ability to deliver exceptional customer service, solve problems, and manage multiple priorities effectively.
• Familiarity with Windows-based office software, computers, and operating systems.
• Capability to adapt communication style to suit diverse audiences and ensure understanding.
• A calm and composed demeanor, even in stressful situations.

Important Details for Aquent Talent

To be considered for this assignment through Aquent, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.