Lead Product Manager, AI Platform

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

About Zelis

Zelis works to make the healthcare financial system work better for payers, providers and the people they serve. AI is a big part of how we get there, and how our teams work every day.

About the Role

Employees across Zelis are bringing AI into their daily work, and they need one place to do it well. This role owns the internal AI Platform that enables our teams to be more efficient and spend their time where it is most valuable.

As Lead Product Manager, you'll own the platform roadmap end to end. You'll set the direction, decide what gets built and work with engineering and design to ship it. The people who rely on it, employees in every part of the business, are your customers.

The scope is broad and the work is foundational. What you build shapes how AI gets used at Zelis, and how thousands of employees use it to do their jobs every day.

This role is remote from anywhere in the US, though it may require occasional travel to an office location. Our team is spread across the US, but we all work EST hours.

Why This Role

• You own the whole platform, not a slice.The roadmap is yours, end to end.

• You're early.The platform is still taking shape, so you'll help set the direction rather than inherit it.

• The impact is enterprise-wide and visible.Your work reaches every part of the business and the leaders who run it.

• There's room to grow.This is a build, with a team and a clear path behind it.

What You'll Own

• The roadmap -You'll set the long-term vision and own the day-to-day roadmap that delivers it, informed by close discovery with the employees and teams who use the platform.

• Platform as product - You'll treat the people who use the platform as your customers, and take the friction out of incorporating AI into their daily workflows.

• Delivery -You'll own the loop from intake to launch, making the hard calls between speed, scale, cost and reliability, with engineering and design.

• Adoption and health -You'll define what platform health and adoption mean, then move them: stability, scale and how much employees rely on it.

• Alignment - You'll keep leadership, engineering and the business pointed the same way, and tell the story behind every priority.

Your First Year

• Set a platform roadmap the organization backs.

• Ship the first enhancements the platform to allow users to migrate without disrupting their existing AI functionality.

• Stand up a working prioritization and delivery rhythm with engineering and design.

• Define adoption and health metrics, and show them moving.

What We're Looking For

• You've owned and scaled a platform used across an organization, roughly 8 years into your product career. We care more about the scope of what you've owned than the exact number.

• A proven scaling operator.You've taken a platform from early to mature, and can point to what you shipped and what it drove.

• Systems thinking and technical fluency.You hold your own with engineering on architecture and APIs, and reason through trade-offs on your own.

• Data fluency.You use product usage data to prioritize, measure and make the case for what's next.

• Sharp prioritization and strong writing.You make the hard calls, tell the story and bring people with you.

• Senior stakeholder management.Engineering leaders and business partners trust you, and you get things done without direct authority.

Preferred (Not Required)

• Experience with AI and machine learning (ML) platforms, large language model (LLM) products or AI enablement tools.

• Enterprise software in a regulated field like healthcare or fintech, where you've turned compliance and governance needs into product requirements.

• A background in developer experience or internal-platform products.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.