Technical Training Analyst

At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid provides the environment for our teams to thrive and make a real impact. As we drive momentum in the energy transition for all, we are committed to ensuring that every employee feels empowered and engaged.

Full-time hybrid role supporting the administration of leadership development programs, technical training planning, administration, Learning Management System support, compliance reporting, and stakeholder coordination. We are hiring for two positions, which may be based in-office in either the Millbury, MA area or Schenectady, NY. The role will require travel between New York and Massachusetts to support program delivery and onsite activities. Travel schedules are subject to change based on program needs and business requirements.

About the Role

The Technical Training Analyst plays a key role in the successful planning and delivery of US leadership development programs, providing end-to-end support for program planning, scheduling, reporting, participant coordination, and onsite administration.

The role requires someone who is highly organized, detail-oriented, adaptable, and comfortable managing multiple priorities and adjusting as program needs change. The Technical Training Analyst will work closely with program leadership, facilitators, participants, and internal stakeholders to coordinate schedules, maintain accurate program information, resolve issues, and support a consistent participant experience.

In addition to leadership development programs, the position will support broader US Technical Training activities, including Learning Management System administration, technical training planning, compliance and regulatory training support, reporting and analytics, ServiceNow Learning Portal requests, and stakeholder coordination.

The analyst will assist with the type of data and reporting work currently supported across US Technical Training, including dashboard updates, performance metrics, strategic priority tracking, and training data analysis. This support will help ensure leaders have accurate, timely, and actionable information to make decisions, monitor progress, and communicate training performance across the business.

The Technical Training Analyst will have primary responsibility for the coordination and administrative support of leadership development programs, including planning, scheduling, reporting, participant management, stakeholder communication, and onsite program support. The role will maintain detailed program information, coordinate changing requirements, identify and resolve scheduling or administrative issues, and make timely adjustments to support effective program delivery.

Beyond leadership development programs, the role will provide operational support across US Technical Training, including LMS support, training administration, data management, compliance reporting, learner and manager inquiries, vendor-delivered training, and coordination with internal and external stakeholders.

Leadership development program support will be the primary focus of the role, with broader Technical Training responsibilities prioritized and assigned based on program schedules, operational needs, and overall team capacity.

Additional Responsibilities:

• Coordinate the day-to-day planning, scheduling, reporting, and administrative support required for US leadership development programs.
• Coordinate program schedules, participants, facilitators, locations, materials, and other requirements needed for successful delivery.
• Provide onsite administrative and coordination support for program sessions.
• Maintain accurate program records, schedules, participant information, and reporting.
• Communicate program information, schedule changes, requirements, and updates to participants, facilitators, leaders, and stakeholders.
• Proactively identify scheduling conflicts, administrative gaps, and other issues requiring action.
• Make timely adjustments to schedules, plans, and administrative arrangements as program needs change.
• Support reporting that provides visibility into program participation, scheduling, completion, and delivery.
• Serve as a central coordination point for leadership development program administrative needs.
• Broader Technical Training Support
• Schedule compliance, regulatory, and safety training and exams in alignment with business requirements.
• Support employee training requirements associated with new hires, job changes, and employees new to role.
• Provide LMS technical and administrative support.
• Support technical training planning, learner administration, scheduling, and reporting.
• Support ServiceNow Learning Portal inquiries and ticketing requests.
• Maintain accurate LMS and training data and provide compliance and management reporting.
• Analyze training information to identify issues, trends, and opportunities to improve service delivery.
• Develop working knowledge of Power BI, data analytics, and reporting tools to support dashboard updates, analyze training information, and provide clear insights for leaders and stakeholders.

• Organization and Attention to Detail: Maintains accuracy while managing multiple schedules, participants, logistics, reports, and administrative requirements.
• Adaptability: Responds effectively to changing schedules, priorities, participant needs, and program requirements.
• Planning and Coordination: Anticipates requirements, coordinates interconnected activities, and follows through to keep programs on track.
• Customer and Stakeholder Focus: Provides responsive, professional support and builds effective relationships with participants and stakeholders.
• Ownership and Accountability: Takes responsibility for assigned activities and follows issues through to resolution.
• Problem Solving: Uses sound judgment to resolve scheduling, administrative, learner, and system-related issues.
• Communication: Provides clear and timely information regarding program requirements, changes, and next steps.

Capabilities:

• Customer and Stakeholder Focus: Provides responsive, professional support and takes a customer-centric approach to resolving training, system, and learner management issues.
• Collaboration: Works effectively across Technical Training, leadership development teams, facilitators, vendors, and National Grid business units to support program delivery, learner needs, and compliance outcomes.
• Delivering Results and Accountability: Takes ownership of assigned tasks, follows through on requests, and supports accurate, timely delivery of training administration and reporting activities.
• Problem Solving: Uses sound judgment and analytical thinking to resolve non-routine queries, troubleshoot LMS issues, and identify practical solutions.
• Continuous Improvement and Efficiency: Identifies opportunities to improve data accuracy, reporting quality, stakeholder communication, and learner support processes.
• Advanced Reporting Capabilities: Experience using Excel, Co-pilot, and other Microsoft applications to provide visibility into clear metrics and data for each position.
• Preferred Qualifications
• Experience supporting leadership development, learning and development, technical training, or similar training programs.
• Experience coordinating program schedules, participants, facilitators, locations, logistics, and onsite program activities.
• Demonstrated ability to manage multiple priorities, changing schedules, and competing deadlines in a fast-paced environment.
• Experience using SuccessFactors or a comparable Learning Management System.
• Experience working with ServiceNow or a similar ticketing or request-management system.
• Strong Excel and Microsoft 365 skills, including the ability to organize, analyze, track, and report program and training data.
• Experience supporting reporting, participant tracking, program administration, or training compliance activities.
• Strong written and verbal communication skills with experience coordinating across participants, facilitators, leaders, and other stakeholders.
• Familiarity with technical operations, safety expectations, compliance requirements, or field training environments is preferred.