Patient Services Coordinator - Medical Records/PBX

The UNM Medical Group, Inc is seeking an Full-time Patient Services Coordinator to support in a dual role for Coverage in 2 areas PBX (phone operations) and in the Medical Records department to provide cross coverage.

Minimum $35,339 - Midpoint $43,451*

*Salary is determined based on years of total relevant experience.

*Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.

Summary:

• Handles functional areas including New Patient Referral Processing, Insurance Verification, Patient Check-In and Registration, Scheduling, Medical Records, and PBX operations.
• Provides direct services to patients by processing referrals, verifying insurance coverage, and serving as the frontline registrar for Medical or Radiation Oncology.
• Acts as a liaison with physicians, other providers, and insurance companies as needed.

Medical Records:

This position is responsible for managing patient and physician's requests for medical records, assist with obtaining outside materials for UH HIM for scanning into Cerner. This position acquires the facility notes to send out to the referring and partnering physicians and functions as a collaborator with other functional departments within Patient Services. This position is critical to the overall success of the department by meeting established job requirements and performance goals in a very demanding and high producing clinic environment all while addressing and meeting the needs of the patients and/or physicians.

PBX:

This position is responsible for answering and transferring all incoming calls to other individuals using a PBX phone system. The PBX Operator will route calls, transfer information and handle administrative duties as required. Will interact with patients by phone, take patient information required to communicate to clinical teams as necessary. This position is critical to the overall success of the department by meeting established job requirements and performance goals in a very demanding and high producing clinic environment al while addressing and meeting the needs of the patients and/or physician's.

Minimum Job Requirements of a Patient Services Coordinator:

High school diploma or GED. Completed degree(s) from an accredited institution that are above the minimum education requirements may be substituted for experience on a year for year basis. Verification of education and licensure (if applicable) will be required if selected for hire.

About UNM Medical Group, Inc Patient Services Coordinator at UNM Cancer Center:

Join the University of New Mexico Comprehensive Cancer Center's dynamic team where innovation, patient safety, and top-notch care come first. As New Mexico's only National Cancer Institute-designated center, UNMCCC is a leader in cancer research and treatment, with over 15,800 patients served annually. This is your chance to make a real impact in a growing facility that's shaping the future of cancer care across the state and beyond!

Why Join UNM Medical Group, Inc.?

Since our creation in 2007, our dynamic organization has continued to grow and form strong partnerships within the UNM Health system. We ASPIRE to incorporate the following values into all aspects of our culture and work: we always demonstrate an Attitude of Service with Positivity, Integrity and Respect as we strive for Excellence.

Diversity, Equity, and Inclusion Commitment:

We are dedicated to embracing and promoting diversity while fostering well-being across New Mexico through cultural humility and respect for everyone.

Benefits:

• Competitive Salary & Benefits: UNMMG provides a competitive salary along with a comprehensive benefits package.
• Insurance Coverage: Includes medical, dental, vision, and life insurance.
• Additional Perks: Offers tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.