Content and Knowledge Management Services Specialist (contingent)

BCF Solutions
Competitive - Upon joining BCF and meeting certain eligibility requirements, you will be entitled to our full range of benefits. These include, but are not limited to, health, dental, and vision insurance, term life insurance, disability insurance, paid h
United States, Texas, San Antonio
Dec 10, 2024
LOCATION: San Antonio, TX SUMMARY: The Content and Knowledge Management Services Specialist will support the Defense Health Agency (DHA) - Acquisition function. The Contractor shall provide support to manage a comprehensive DHACA (AD-S) knowledge management framework to simplify, standardize and automate processes for maximum effectiveness and support organizational culture of knowledge-sharing. Facilitates Communities of Practice (CoP) to foster innovation, improved performance, and collaboration. Creates tools utilizing current technologies and monitors data repositories to determine appropriateness of content and eliminate redundant, inaccurate, or inappropriate content. DHA is responsible for the effective execution and operation of the Department of Defense (DoD) medical mission, which is to provide medical services and support to specified categories of individuals entitled to DoD medical care. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Assist with management of the DHACA (AD-S) web presence and collaborative environment in all domains. Assist with development of DHACA (AD-S) Knowledge Management (KM) policies, plans, and procedures while ensuring alignment with DHA's strategic plan. Assist with development of strategies and processes to capture and codify tacit and explicit knowledge. Assist with development of KM taxonomies, facilitates knowledge audits, and perform knowledge mapping and needs assessments to ensure compliance with rules and branding guidelines. Ensure KM technology tools are aligned with strategy and support organization mission, vision, and objectives. Consult with individuals at all levels within DHACA (AD-S) to evaluate their requirements in order to design and develop custom SharePoint solutions, such as custom sites, lists, libraries, and workflows. Assist DHACA (AD-S) leaders in developing tools that optimize performance and maximize return on investment (ROI). Assist with developing, deploying, and implementing Business Process Management (BPM) capabilities such as process design, mapping, and modeling to improve business processes, organization efficiency and effectiveness. Integrate BPM processes with portal features, including unified security, document management, and group management capabilities to improve business processes and increase organization efficiency. Participate in DHACA Integrated Product Teams (IPTs) or other entities to capture all KM/BPM processes. Assist Government staff performing oversight, management, and administration of ADS's collaborative environment to protect PII, procurement sensitive, and other sensitive information. Utilize the DHACA Executive Support Office (ESO) Help Ticket System to receive, monitor, manage, and assist users with user requests related to ESO responsibilities. Develop and deliver ad hoc or event driven DHACA portal training sessions in groups or one-on-one situations in all areas of KM and BPM. Contractor shall assist the Government in managing all DHACA web- based content to include managing DHACA public/private web domain requests, coordinating updates, and ensuring 508 compliances. Assist users with SharePoint-based, out-of-the box tools to include developing portal pages, organization files and folders, managing portal content, creating training materials, and providing advice on how to best leverage collaboration tools based on customer needs. NON-ESSENTIAL DUTIES: Perform other duties as assigned EDUCATION AND EXPERIENCE: Requirements: Bachelor's degree and mimimum 5 years of experience of extensive knowledge or understanding in content and knowledge management; however, 10+ years of experience of exceptional knowledge or understanding without a degree is also acceptable. Minimimum 5 years experience: Extensive knowledge or understanding in Knowledge Management procedures and Collaborative Portal/Site design, development, maintenance, and layout. Extensive knowledge or understanding in desktop publishing and graphics programs such as Photoshop, MS Visio, MS Power BI and collaborative portal programs such as SharePoint Online (SPO) and Microsoft Teams with knowledge/understanding of Section 508 compliance for the Directorate web pages. Extensive knowledge or understanding of managing SharePoint permission groups and applied permissions at the unique level throughout multiple SharePoint sites. Extensive knowledge or understanding of managing and deploying a variety of SharePoint web parts to include SharePoint Lists. Extensive knowledge or understanding of how the HTML language, CSS, and JavaScript is used and coordinated. Extensive knowledge or understanding in Excel Dashboarding. Extensive knowledge or understanding in creating instructional videos on use of sites, TEAMS, cloud capabilities or as instructional to leveraging in-house created Web Applications such as PowerApps. Excellent communication, interpersonal, collaborative, and customer service skills with the ability to manage multiple high level visibility projects concurrently. Ability to provide support for developing and providing Agency Web-site content that will motivate and meet Government and civilian users' needs. Ability to create and deploy multiple SharePoint Online and TEAMS sites (at the command level or equivalent). Knowledge or understanding on how to deploy SharePoint Lists and PowerApps to improve current organizational inefficient/labor intensive processes. Knowledge of managing lists, to include using workflows to improve the communication process for the list users and owners. Mimimum 3 years of experience: Knowledge or understanding with Microsoft PowerApps and Microsoft Power Automate Flows. Knowledge or understanding in utilizing SharePoint Online, TEAMS, and PowerApps to display graphical user interfaces. Knowledge or understanding using SharePoint with in-browser and Designer development. Knowledge or understanding creating custom SharePoint lists and forms SharePoint Workflows. Knowledge or understanding with web form development in MS Forms, styled lists with JSON and PowerApps. Knowledge or understanding in creating user training documentation (one-pagers, dynamic KM pages, etc.). Knowledge or understanding Power BI data visualizations. Familiarity with federal and DoD acquisition processes, systems, and procurement data standards (defined as understanding the basic concepts and definitions of the subject) Must be able to effectively communicate with others verbally and in writing. COMPUTER SKILLS: Skill in operating a personal computer and standard office equipment Proficient in Microsoft suite of applications including Word, Excel, PowerPoint, Outlook, and Project as well as with Adobe Acrobat CERTIFICATES, LICENSES, REGISTRATIONS, CLEARANCE: Must be eligible to obtain and maintain a DoD Secret security clearance if required by contract PHYSICAL DEMANDS: Must be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. May be required to occasionally lift and/or move moderate amounts of weight, typically less than 15 pounds. Note: This position is contingent upon award and funding. BCF Solutions, Inc. is an Equal Opportunity Employer and participates in the E-Verify Employment Verification Program. EOE AA Minorities, Females, Protected Veterans, and Individual with Disabilities. BCF also maintains a drug-free workplace.