IT Site Services Specialist

Key Accountabilities:

• Provide standard incident resolution via IT Service Desk processes
• Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives
• Manage basic projects related to service desk processes or technology solutions
• Develop and maintain documentation for end user community and other IT Departments
• Additional projects or tasks as assigned by management
• Responsibility of remote sites to help support and maintain their IT support needs
• Drive and promote improvement to the customer experience within Data & Technology

Skills:

• Excellent interpersonal, verbal, and written communication skills
• Excellent problem-solving skills
• Client focused approach to work; excellent customer service skills with a "Customer Experience" mindset with their end user support
• A flexible attitude with respect to work assignments and new learning
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
• Willingness to work in a matrix environment and to value the importance of teamwork
• Willingness to travel to other locations to provide support as instructed by management

Knowledge and Experience:

• 1-2 years + experience in systems support and operations, including LAN administration, PC and user support
• Prior experience within a support focused role, ideally with customer experience as a focus
• Basic experience is required in Hardware (Intel based equipment) and software (PC based operating systems and applications)
• Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols

Education:

• University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience