Application Educator

• Master the assigned application/s as well as specific workflows related to the use of the application/s.

• Use combined knowledge of workflows and the assigned application, to assess current process and information needs. Participate in workflow design improvement and system build of assigned software system (s). Build, test and maintain training environment for the assigned application (s).

• Provide training for application installations, upgrades/updates, and ongoing user training and support.

• Design courses and prepare materials using instructional design principles and methods that are consistent with adult learning principles. Maintain documentation per department protocol.

• Demonstrate and mentor others in effective presentation and facilitation skills to lead an effective learning experience. Deliver training in a classroom setting on an individual basis, or via remote support.

• Scheduling of end-users, trainers, classrooms, and students. Maintains training records in the learning management system.

• Utilize application skills and tools to provide direct phone support to answer end-user questions. Create and document utilizing protocol, triage, follow up and appropriately route or resolve service desk tickets.

• Consults with providers, clinical and business leaders and other partners to identify problems and resolutions related to software applications and functions
• End user support during on-call hours will be expected.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Bachelor's degree preferred or equivalent work experience in a discipline developing analytical and conceptual thinking skills. Minimum 2 years previous experience training, designing and supporting medical software applications required.

Experience in adult education and detailed understanding of workflows and system configuration required.

Certification and Licensure

Prior certification in Epic application preferred.

Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.

ADDITIONAL REQUIREMENTS

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions.

OTHER SKILLS AND ABILITIES

Experience with and demonstrates competence in Microsoft Office Applications. Ability to work independently and be result oriented.

Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components. Ability to lead.

WORK ENVIRONMENT

The noise level in the work environment is usually

• Occupational Exposure: Category A - All partners in the specified job classification have occupational exposure.

• Occupational Exposure: Category B -Some partners in the specified job classification have occupational exposure.

• Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure.

AGE OF PATIENTS SERVED

• Neonate (birth - 28 days)

• Infant (29 days - less than 1 year)

• Pediatric (1 year - 12 years)

• Adolescents (13 years - 17 years)

• Adult (18 years - 64 years)

• Geriatric (65 years and older)

INFORMATION ACCESS

Partner may access patient care information, financial data, insurance data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.

WORK CONTACT GROUP

Partners, physicians, patients/family, visitors, vendors

SPECIAL PHYSICAL DEMANDS

Not Applicable

LEVEL OF SUPERVISION

Minimal supervision required

SUPERVISES

This job has no supervisory responsibilities.